Mwangi Luke
Fraud,Politics and entertainment Blogger with over 4 years experience in this field


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You can at a particular occasion send Money to a wrong number due to an error with the digits. To avoid such unnecessary mistakes you have to be keen when inputting the digits. Please double check the number and the name before pressing the send button.

If you are in such a situation, you can use the following process to reverse the money.

How to Reverse Mpesa Transaction Using the SMS Code 456

To reverse an M-Pesa transaction sent to the wrong paybill, you have to forward the Mpesa transaction SMS or text message you received to the shortcode 456.

When you send the SMS to the Mpesa reversal code 456, the refund will be made within 24 hours.

How to Reverse Mpesa Transaction with the 25 seconds provided.

A pop up message will appear asking you to confirm if you are sending the money to the correct address.

If the information is incorrect you can cancel it by keying any letter or number at the box with 25 seconds. If the details are correct just press the cancel button to remove the pop up message.

How to Reverse Mpesa Transaction by Calling Customer Care

As soon as you realise you have made a wrong Mpesa transaction, you are advised to call customer care. They can be reached using the number 100.

You will be required to follow a few voice prompts and you will get in touch with an attendant from Safaricom who will take you through the reversal process.

After the necessary information has been given, you will receive an SMS initiating the reversal. Additionally, you can dial 234 and follow the prompts.

How to Reverse Mpesa Transaction with Safaricom Online

It is possible to initiate a reversal of an Mpesa transaction using the company’s official website. This can be done by following the procedure below:

  • Visit the Safaricom Website
  • Click the live chat tab that is found on the left-hand side of the homepage
  • A pop-up will appear giving you the necessary instruction.
  • You will be required to give information about yourself. The mobile number as well as your query.
  • After the information has been keyed in, you will get a response and your request will be worked on.


- A word from our sposor -


How to reverse wrongly sent M-pesa transaction